HOST

Blue Plate Restaurant Company Inc•Maple Grove, MN

47d

About The Position

As a Host/Hostess for Blue Plate Restaurant Company, we expect you to have fun, be engaged and take care of the guest. What makes our Host/Hostesses different from everyone else is we give you the opportunity to be yourself. You don’t have a ‘script’ to follow; we give you free reign to customize your guests’ experiences to what they want. We trust you to do this and we’ll help you get there. The restaurant Host/Hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the Host/Hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the Host/Hostess. The Host/Hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for takeout orders to be ready, it is the job of the Host/Hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times. The Host/Hostess may offer drinks and/or finger food to the guests who have to wait. As guests arrive, the Host/Hostess assesses the dining room and, if an accommodating table is available, escorts the guests to the dining room. In some restaurants, Host/Hostesses are also responsible for taking initial drink orders. Depending on individual restaurant policy, Host/Hostesses either fill the drink order or give the information to the responsible food server. Upon returning to the station, Host/Hostesses also make any necessary changes to the dining room occupancy chart.

Requirements

Outstanding interpersonal communications skills: ability to work very well in a fast-paced team-oriented environment; exceptional ability to engage with customers and consistently project a professional and incident-free dining experience for our guests.
The incumbent must also be able to demonstrate the ability to work very well in a team-based environment; ability to demonstrate and maintain passion for the Company’s business objectives; strong organizational and multitasking skills are also required
Be prepared to answer all sorts of questions about our food, beer, wine, cocktails
AND our company! (and if you don’t know the answer to something, don’t guess – find out…)
Continue to learn – ask questions.
Ability to deal with a variety of variables.
Able to interpret various instructions.
Ability to perform basic mathematical functions.
Ability to read a variety of books, magazines and instruction manuals.
Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation and variation in word order, using present, perfect, and future tenses.
Ability to speak, read and write fluent English

Responsibilities

Pay attention to the little things – your guests will appreciate it whether they realize it or not
Read your guest and anticipate their needs
Have a positive attitude and smile!
Be genuine. No script. Show your personality
Your guests should know your name – because you introduced yourself.
Build your own little business. Keep the guests coming back for more
Having complete awareness of the atmosphere
Talk to your guests. Build relationships.
Prepare for your shift – proper uniform, great attitude, ready to work
Adhere to the service cycle; our guests expect timeliness and correct service
Monitor the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests.
Monitoring the guest waiting list, and ensure that the needs of the guests are met while they are waiting.
Answer the telephone, book reservations and move tables together to accommodate large parties.
Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, customers, vendors and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates.
Support the Mission of the Blue Plate Restaurant Company by being sufficiently engaged in the business and by treating every coworker, contact and customer with respect and dignity, and without discrimination of any kind.
Perform all other duties as assigned.