Host

Transcendent Hospitality•Pinehurst, NC

47d•$14

About The Position

The Host is the first point of contact for guests and plays a key role in creating a welcoming, organized, and positive dining experience. This position is responsible for greeting and guiding guests, managing waitlists and seating using an iPad, answering phones, and providing accurate information about restaurant operations and local events. The Host works collaboratively with the service team to support smooth floor operations, maintains a clean and orderly host stand, and complies with all NC food safety regulations while contributing to a professional, team-oriented environment.

Requirements

Minimum of 6 months of managing a wait list and hosting preferred
Customer-oriented and upbeat personality
Must be eligible to work in the United States
Exceptional organizational and operational skills, and detail-oriented
Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management
Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays

Responsibilities

Welcome guests in a warm and professional manner
Knowledgably answer guest questions, especially in relation to hours of operation, restaurant and city-wide events, and seating availability
Efficiently answer phones and assist guests and/or take messages
Guide guests throughout the room
Stay guest-focused and nurture an excellent guest experience
Effectively utilize iPad to manage the wait list and seat guests
Assist servers, bussers, and managers on the service floor
Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures
Communicate professionally to all other staff, guests, managers
Work together with other staff in a “One Team, One Dream” mentality
Ensure all work surfaces are kept in neat and tidy condition throughout service
Comply with all NC Department of Food and Safety regulations