Host

BLACKBERRY•Walland, TN

13d•$16 - $22•Onsite

About The Position

Front of House is responsible for providing guests with a Welcome Home atmosphere upon greeting and seating the guest while providing a 5-star experience. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greet and interact with guests upon arrival for Breakfast, Lunch or Dinner Ensure that all requests and dietary special needs have been communicated to the Dining Room prior to service Be responsive and proactive to guest needs Set the tone & atmosphere Have an open body language and accessible personality Have a positive and outgoing attitude Prepare tickets, traces, charts for Breakfast, Lunch, and Dinner Services Correct and adjust menus according to the Executive Chefs needs daily Print menus and prepare host stand for service Assist in the delivery of Room Service needs Prepare Three Sisters for service with lights, music, and aesthetic needs Service guests with food and beverage requests anywhere on the property Communicate all internal information regarding guests to the Dining Room Manager Must be able to work well with other team members and managers Remain calm under high-pressure situations Must be guest focus orientated Provide detailed knowledge of Menu descriptions to team members and guests Take Room Service orders from guests Escort guests rather than pointing All dining room positions will be asked to perform additional sanitation procedures throughout their shift in order to comply with COVID-19 guidance. Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance in required. Must be able to work well with other Team Members, Managers and interact with our guests. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

Requirements

High School Diploma or equivalent preferred
Experience working with the general public
Must have excellent verbal communication skills
Must be able to effectively communicate with guests, team members and guests
Basic math skills
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to lift up to 35 lbs
Must be able to be on feet for a long period of time
Must be able to safely operate a company vehicle or golf cart

Responsibilities

Greet and interact with guests upon arrival for Breakfast, Lunch or Dinner
Ensure that all requests and dietary special needs have been communicated to the Dining Room prior to service
Be responsive and proactive to guest needs
Set the tone & atmosphere
Have an open body language and accessible personality
Have a positive and outgoing attitude
Prepare tickets, traces, charts for Breakfast, Lunch, and Dinner Services
Correct and adjust menus according to the Executive Chefs needs daily
Print menus and prepare host stand for service
Assist in the delivery of Room Service needs
Prepare Three Sisters for service with lights, music, and aesthetic needs
Service guests with food and beverage requests anywhere on the property
Communicate all internal information regarding guests to the Dining Room Manager
Must be able to work well with other team members and managers
Remain calm under high-pressure situations
Must be guest focus orientated
Provide detailed knowledge of Menu descriptions to team members and guests
Take Room Service orders from guests
Escort guests rather than pointing
All dining room positions will be asked to perform additional sanitation procedures throughout their shift in order to comply with COVID-19 guidance.
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance in required.
Must be able to work well with other Team Members, Managers and interact with our guests.