Host

Hawkers Asian Street Food•Chapel Hill, NC

47d

About The Position

Becoming a Hawkers team member is about so much more than receiving amazing benefits, working in a fun atmosphere, and eating delicious food. While we offer all those things and more, being a Hawkers team member is about being part of something adventurous. Something fresh. Something vibrant. It is about working in a team environment full of motivated creators who wake up every day ready to grow. The primary responsibility of a Host is to create an experience that encourages the guest to return to Hawkers Asian Street Food. They must be friendly and responsive and assist in providing an exceptional dining experience for all our guests. Each Host’s primary objective is to demonstrate excellence in guest service. Our guests receive their first impression of the service of the restaurant by their exchange with the Host.

Requirements

Must be at least 18 years of age.
Must be able to frequently stand, walk, bend, squat, and reach above shoulder level.
Must be able to lift/carry up to 20 lbs.

Responsibilities

Welcome and greet guests, making all guests feel comfortable and informing them that you are there to personally take care of them.
Estimate wait time for guests to be seated.
Text guests through ‘Guest Manager’ or call out the name and number of the party when their table becomes available.
Accommodate special seating requests for guests whenever possible.
Seat guests based on their preference, and balance guest flow through each server section.
Provide guests a menu, their server’s name, and introduce the specialty drinks/dessert menu.
Inspect table for proper presentation and completeness.
Relay messages to servers and server assistants as needed.
Thank guests as they leave and invite them to return.
Perform side work at the start, during and end of each shift, as required by service station assignment.
Maintain clean and organized service areas, guest areas, and Host stand.
Complete restroom checks and ensures restrooms are clean and restocked with paper products.
Interact with guests while they are waiting for a table and being seated.
Bring menus, napkins, boosters, chairs, etc. to the table while seating guests.
Answer the telephone in a prompt and courteous manner.
Take ‘To-Go’ orders if necessary, or as directed by Leadership.
Ability to operate Point of Sale (POS) System with accuracy and efficiency to take and complete orders.
Make a conscious effort to foresee any special items a guest may require; assist with accommodation of special guest needs.
Be a team player, supporting team members at every opportunity.
Other duties may be assigned as the need arises.