Host (Part/Full-Time) - Old Town Tequila Factory

WS Management•San Diego, CA

17d

About The Position

Position Summary: The Host is the first impression of the restaurant and plays a vital role in delivering WS Management's signature Outrageous Hospitality. This position creates a warm, welcoming experience for every guest, manages seating flow, and supports the overall dining operation. The Host ensures accurate wait times, efficient table rotations, and seamless communication between the FOH and BOH teams. The Host models WS core values (Integrity, Respect for All, Kindness, Empowerment, Creativity, and Results Orientation) and helps support the Three P Philosophy: People, Profit & Planet through exceptional service, operational efficiency, and well-organized guest flow.

Requirements

Previous Host/Host or food service experience preferred.
Strong customer service skills with a focus on guest relations.
Excellent communication skills, both verbal and written.
Familiarity with POS systems is a plus.
Experience in hospitality or hotel services is advantageous .
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Knowledge of serving etiquette and food safety standards is beneficial.
Strong phone etiquette for handling reservations and inquiries professionally.
Available nights, weekends, holidays.

Responsibilities

Deliver Outrageous Hospitality Greet every guest warmly and positively as they enter the restaurant.
Create a welcoming, attentive atmosphere that makes each arrival memorable.
Offer sincere engagement, anticipate needs, and provide helpful information.
Guest Flow & Reservation Management Manage reservations, walk-ins, and waitlists using approved systems or host procedures.
Provide accurate wait times and communicate updates clearly and professionally.
Coordinate seating assignments to support server balance and table turnover.
Maximize the dining room's efficiency without compromising guest experience.
Communication & Team Collaboration Communicate guest preferences, special needs, and table statuses to servers and leaders.
Notify FOH/BOH teams of large parties, pacing needs, or special requests.
Maintain a smooth flow between kitchen timing, seating patterns, and server sections .
Professional Phone & Guest Communication Answer phones promptly with proper etiquette, handling reservations and inquiries.
Share information about hours, specials, promotions, and restaurant features.
Maintain a professional tone consistent with WS and restaurant standards.
Cleanliness, Organization & Presentation Maintain a clean, organized, and polished host stand at all times.
Assist in keeping entryway, lobby, menus, and dining room areas guest-ready.
Use the ABC Rule (Always Be Cleaning) while managing the flow of guests.
Guest Recovery & Service Excellence Address minor concerns promptly and escalate issues to leadership when necessary.
Support the team in delivering a seamless dining experience from arrival to departure.
Thank guests as they leave and invite them to return.