Host RC Supply CO. (Full Time)

Rivers Casino•Des Plaines, IL

55d•Onsite

About The Position

Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible. Learn the locals' names and recognize them when they come to the restaurant. Escort customers to tables and provide menus. Arrange parties or special services for customers. Answer phones; manage reservations and notes in Open Table; take and prepare to-go orders, receive payment and bring food to customers when they arrive. Maintain a complete working knowledge of the menus, menu ingredients, and daily specials. Manager the door; maintain wait list, as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is prepared. Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform manager of complaint and resolution. Anticipate customers' needs by constantly scanning the room. Respond properly in any dining room emergency or safety situation. Monitor dining room serving stations for neatness and cleanliness. Inspect menus and lists to ensure their condition and appearance. Assist with initial setup and as needed reset of dining room, which includes moving chairs, tables, silverware, and glassware. May perform other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High School Diploma or GED or equivalent and at least one year of experience and/or working in a customer service role; or an equivalent combination of education and experience.
Must be able to communicate effectively and professionally with customers both on the phone and in person.
Must maintain professionalism in high stress situations.
Must be able to utilize basic computer skills for data entry.
Must be able to read and interpret basic documents.

Responsibilities

Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible.
Escort customers to tables and provide menus.
Arrange parties or special services for customers.
Answer phones; manage reservations and notes in Open Table; take and prepare to-go orders, receive payment and bring food to customers when they arrive.
Maintain a complete working knowledge of the menus, menu ingredients, and daily specials.
Manager the door; maintain wait list, as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is prepared.
Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform manager of complaint and resolution.
Anticipate customers' needs by constantly scanning the room.
Respond properly in any dining room emergency or safety situation.
Monitor dining room serving stations for neatness and cleanliness.
Inspect menus and lists to ensure their condition and appearance.
Assist with initial setup and as needed reset of dining room, which includes moving chairs, tables, silverware, and glassware.
May perform other duties as assigned.

Benefits

Medical, Dental, Vision, and Life Insurance
401K - 4% match to 5% Team Member Contribution
$1 Daily Meals
Earn up to 18 Days of Paid Time Off Your First Year
Free Shuttle from Rosemont's Blue Line Station
Free Parking On-Site
Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
Tuition Reimbursement
Fitness/Gym Reimbursement
Community Volunteer Opportunities
Leadership Training & Career Advancement Programs
Team Member Exclusive Discounts