HOST - Sorella by Giada Full-time

Hollywood Casino Aurora • Aurora, IL

4h • $15

About The Position

The Host serves as the face of the restaurant and plays a critical role in setting the tone for the overall dining experience.The Host is responsible for creating a welcoming, high-energy first impression for guests in a celebrity-branded, upscale restaurant environment. This role manages reservations, seating flow, and guest communications while delivering exceptional hospitality that reflects the restaurant’s elevated brand standards.

Requirements

• High school diploma or equivalent preferred
• Previous host or guest service experience preferred (fine dining or high-volume restaurant experience a plus)
• Strong interpersonal and communication skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced environment
• Comfortable managing high-profile or VIP clientele
• Flexible schedule including nights, weekends, and holidays

Nice To Haves

• Previous host or guest service experience preferred (fine dining or high-volume restaurant experience a plus)

Responsibilities

• Greet all guests warmly and professionally upon arrival
• Manage reservations and waitlists using reservation platforms (e.g., OpenTable or similar systems)
• Coordinate seating to ensure balanced service flow and optimal table turns
• Accurately estimate wait times and communicate updates to guests
• Escort guests to tables and provide menus
• Maintain cleanliness and organization of host stand and lobby area
• Answer phones and respond to guest inquiries
• Manage large parties and VIP guests with professionalism and discretion
• Communicate effectively with management, servers, and kitchen staff
• Assist with coat check, special accommodations, and guest requests
• Monitor dining room capacity and adhere to fire and safety regulations
• Support team members during peak business periods

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED