Host

Tavistock Restaurant Collection•Boston, MA

61d

About The Position

The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests’ overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.

Requirements

Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
Communication – Listens to others and communicates in an effective manner
Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
Problem Solving – Resolves difficult or complicated challenges
Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
Education: High School; able to communicate (speak, read, and write) in English
Experience: Previous hospitality experience is preferred

Responsibilities

Maintain proper grooming and uniform standards
Greet guests with a genuine welcome while making a fantastic first impression
Deliver genuine hospitality to and establish emotional connections with our guests
Contribute to the overall teamwork and success of the restaurant
Communicate effectively with guests and team members
Assist guests to their tables while engaging in polite conversation and delivering a great experience
Answer the telephones and take requests for reservations accurately
Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
Update table availability and manage dining room effectively using the table management system
Handle guest complaints professionally and alert a manager immediately
Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
Follow up with guests about their meal and dining experience to ensure great guest satisfaction
Maintain high level of cleanliness and sanitation
Demonstrate professional and gracious demeanor at all times
Perform all opening, running, and closing duties accurately
Perform any job function requested by the management team