Host

Won't Stop Operations•Lexington, KY

1d•Onsite

About The Position

The Host plays an essential role in shaping the guest’s first and last impression of Won’t Stop Hospitality. Energetic, friendly, professional, and confident, the Host provides a warm and organized welcome to every guest. This position is responsible for managing the flow of the restaurant through strategic seating, efficient communication, and calm composure during high-volume periods. The Host upholds Won’t Stop Hospitality’s radically different and radically better guest experience by embodying the company’s core values and maintaining a professional, polished demeanor.

Requirements

Strong attention to detail and commitment to cleanliness and organization.
Ability to work efficiently and calmly in a fast-paced environment.
Excellent teamwork and communication skills.
Ability to anticipate needs and respond proactively to both guest and team requirements.
High integrity, reliability, and openness to feedback.
Ability to work in a fast-paced environment with multiple priorities.
Professional demeanor and guest-centered mindset.
Team-oriented with strong interpersonal and communication skills
Previous restaurant or kitchen experience preferred.
Must demonstrate basic understanding of food handling, sanitation, and prep procedures.
Ability to read, write and speak fluently, in the primary language of the property location.
Ability to apply common sense, define problems, collect data and notify management when necessary.
Ability to successfully re-prioritize tasks in a moment’s notice.
Must be able to perform simple mathematical calculations.

Responsibilities

Promptly make eye contact, smile, and greet each guest as they enter the restaurant.
Warmly welcome guests and determine the most efficient way to accommodate their dining experience.
Maintain flow and rotation of seating to ensure smooth service and balanced sections.
Practice keen organizational acumen and communicate seating needs effectively to service and management teams.
Answer phone calls, manage reservations, and respond to guest inquiries with professionalism and accuracy.
Maintain an accurate waitlist, quoting realistic wait times and providing updates as needed.
Assist service staff with bussing, cleaning, and resetting tables to maximize seating efficiency.
Observe guest body language and dining patterns to proactively communicate needs to service staff.
Complete each dining experience with a warm farewell and sincere invitation for a return visit.
Maintain composure and a welcoming demeanor during peak service hours.
Other duties as assigned.