Host

One Off Hospitality Group Ltd•Chicago, IL

About The Position

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home. REPORTS TO: GENERAL MANAGER FLSA: NON-EXEMPT POSITION SUMMARY: The host is responsible for setting the stage for exceptional accommodation and organization for the restaurant through telephone service, greeting, seating and setting the pace for each service.

Requirements

High School Diploma or GED graduate
Food Handler Certification required
Ability to handle stress under pressure
Willingness to maintain a clean, healthy, and safe working environment
Ability to coordinate multiple activities with attention to detail
Ability to work independently, with minimal supervision
Ability to be flexible with job demands and open minded when being asked to complete tasks
Ability to operate and use all equipment necessary to run the restaurant
Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
Ability to work varied hours/days as business dictates
Ability to stand for up to 8-10 hours a day
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Responsibilities

Maintains a cheerful, courteous disposition and a neat, clean and professional image
Greets all guests as they enter, and puts them on a waiting list as necessary
Provides guests with menus and answers any initial questions
Seats guests at tables or in waiting areas
Assigns guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of guests
Engages with guests to ensure they are happy with food and service
Answers phone calls, takes reservations and answers questions
Gains knowledge of the menu to make recommendations to guests that ask
Keeps host area stocked, neat, clean and free of clutter
Checks for restocking of necessary supplies, brings all areas up to standard, and discusses problem areas with manager
Performs shift change and/or opening or closing duties
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary
Adheres to all company safety and sanitation policies and procedures
Assists other team members as needed or when business needs dictates