Host - Perch PT

Chicken Ranch Casino•Jamestown, CA

1d•$17 - $17•Onsite

About The Position

As a Team Member of the Food and Beverage Team, the Host is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Host is responsible for welcoming and seating Guests in a high-paced CRCR restaurant atmosphere. Hosts help to control a consistent flow of restaurant business while keeping an open and courteous line of communication with Team Members and management.

Requirements

Strong listening and communication skills.
Problem-solving and critical thinking.
Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
Demonstrates a flock mentality, focused on teamwork and collaboration with others.
Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
Driven to exceed expectations while remaining accountable and fair.
Skilled in leading baby chicks to the watering hole.
Must be at least 18 years of age.
1+ years of Host experience in a hospitality atmosphere.
Must possess or be able to complete RBS training and certification for alcohol service.
Must possess or be able to complete ServSafe/Food Handler’s training and certification.

Nice To Haves

2+ years of Host experience in a high-volume restaurant atmosphere.
Casino experience.
Sports knowledge as necessary.

Responsibilities

Welcome Guests with a warm and friendly demeanor, offering assistance and making them feel comfortable.
Maintain an accurate account of sectional seating rotation, manage waitlist operations, answer phone calls, and place to-go orders.
Ensure exceptional Guest Service and teamwork with a positive demeanor.
Greet Guests promptly with a welcoming/departing acknowledgment.
Lead Guests to their table with menus and silverware, assist in seating, and inform Guests of who their Server will be.
Effectively present information in one-on-one and small group situations to Guests.
Answer phone calls, enter to-go orders through the POS terminal, and process Guest payments.
Clean menus before reissuing to Guests.
Follow departmental and business policies and procedures regarding alcohol service.
Cater to Guests who require extra attention (e.g. children, elderly).
Maintain a clean reception area.
Assist servers as necessary.
Consistently keeps restaurant ware in proper condition.
Keep Condiments and supplies stocked throughout their shift.
Complete all side work and opening/closing tasks.
Communicate with management professionally and immediately involve them in Guest recovery issues.
Other duties as assigned.