Host - Robert Mondavi Winery

Constellation Brands•Napa, CA

1d•Onsite

About The Position

As the Host, you’ll be responsible for greeting and guiding guests as they arrive, and for ensuring a hospitable and professional atmosphere while providing our guests with the highest level of service possible in a friendly and efficient manner.

Requirements

1-3 years’ experience in a high-volume, luxury retail, restaurant, or hospitality environment required
Must present a polished and professional image
Must be an organized multi-tasker and be able to remain calm under pressure in a busy work environment
Must maintain a positive and professional approach with coworkers and customers
Must possess solid and proactive Customer Service skills
Must be a flexible, proactive team-player
Must be enthusiastic and friendly and be able to communicate well with individuals of diverse backgrounds
Proficient with PC software including Microsoft Word and Excel
Intermediate math skills
Food handler certification required
Must be able to lift 55 lbs.
Must be able to work extended hours including evenings, weekends, and holidays.
Must be able sit and/or stand for extended periods of time, and work on a computer for extended periods.
Must be able to work both inside and outside in varied weather conditions.
Must have a valid driver’s license.
Must be at least 21 years of age.

Nice To Haves

1-3 years of college or equivalent higher education
Knowledge of Tock reservation system
Foreign language skills a definite plus

Responsibilities

Warmly greet incoming guests and respond to any questions they have regarding Robert Mondavi Winery
Anticipate and address the needs of our guests in a warm, friendly manner
Offer guests suggestions on local restaurants and visitor experiences in the Napa Valley
Maintain a neat and clean greeting area for guests
Assist with general day-to-day Tasting Lounge operations as needed
Attend all staff meetings as required
Process customer transactions, including shipping orders, on a retail POS system using a stationary register or tablet
Pull and wrap wine and merchandise orders from the Lounge and Makery
Courteously interact with guests; answer inquiries, assist with wine or merchandise selection, suggest upselling items
Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment, or delivery.
Take customer shipping orders in compliance with wine shipping regulations
Actively work to support customer data capture
Work cooperatively with other departments, including Hospitality and Production staff, to achieve goals and maintain open channels of communication.
Assists Event Team with booking and executing events
Adhere to all safety regulations; maintain a clean, orderly and accident-free workspace at all times