HOST - Red Lotus

Hollywood Casino Aurora • Aurora, IL

3h • $12

About The Position

The Host is responsible for providing a warm, welcoming experience for all guests entering the Asian specialty restaurant. This role manages guest flow, seating assignments, and waitlist coordination while ensuring timely communication between the front-of-house and kitchen staff. The Host sets the tone for an exceptional dining experience and supports smooth restaurant operations.

Requirements

• High school diploma or equivalent required.
• Previous restaurant or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to work as part of a team.
• Friendly and approachable personality.
• Ability to remain calm and professional under pressure.
• Standing and walking for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Frequent bending, reaching, and movement throughout the dining area.

Nice To Haves

• Previous restaurant or hospitality experience preferred.

Responsibilities

• Greet guests promptly and courteously upon arrival.
• Manage reservations, waitlists, and seating assignments efficiently.
• Escort guests to tables and provide menus.
• Monitor guest flow and communicate table availability to servers and kitchen staff.
• Answer phone calls and respond to inquiries regarding reservations, hours, and menu offerings.
• Ensure the dining area and entrance are clean, organized, and presentable.
• Assist with special requests, large parties, and event seating as needed.
• Coordinate with servers and management to ensure smooth service during peak periods.
• Maintain knowledge of menu items, specials, and restaurant policies.
• Follow all safety, sanitation, and health guidelines.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED