Host
About The Position
Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart. Greet guests in a friendly, polite manner, be prompt and reliable, and help co-workers whenever possible. _____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong telephone etiquette is essential. Be polite, confident and able to help the guest with any request or know where to direct them. Take reservations using good judgement and precise timing. Acknowledge guests immediately as they walk through the door. Ask their name when applicable. Always refer to them by name. Seat guest, ladies first. Advise the server of any special requests. Tell the server the name and seat number of the host. Keep pace of the floor at a level that ensure excellent service by limiting covers. Bid the guest a friendly farewell. Remember to use their name whenever possible. Note any guest comments. If there is a complaint, notify a manager immediately. If there is a positive comment, log in comment book. Be knowledgeable of daily function sheet, in-house VIP’s, current activities, hours of operation throughout the hotel, etc. Be aware of menu items, specials of the evening and how they are prepared. General knowledge of available wines. Immediately reports in writing any maintenance or housekeeping discrepancies to management. Assist with transporting beverages from cocktail tables or the bar when seating guests in the restaurant.
Requirements
- High school diploma or GED plus 1-year guest service experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.
- A minimum of 1-year experience in a guest service position directly dealing with guests.
- Must be well groomed and have a friendly and outgoing personality.
- Must be able to work weekends and holidays.
- Must have the ability to multi-task.
- Strong oral and written communication skills.
- Ability to handle a fast paced frequently changing environment.
Responsibilities
- Ensure guests are welcomed to the restaurant
- Greet guests in a friendly, polite manner
- Strong telephone etiquette is essential
- Take reservations using good judgement and precise timing
- Acknowledge guests immediately as they walk through the door
- Seat guest, ladies first
- Keep pace of the floor at a level that ensure excellent service by limiting covers
- Bid the guest a friendly farewell
- Note any guest comments
- Be knowledgeable of daily function sheet, in-house VIP’s, current activities, hours of operation throughout the hotel, etc.
- Be aware of menu items, specials of the evening and how they are prepared
- Immediately reports in writing any maintenance or housekeeping discrepancies to management
- Assist with transporting beverages from cocktail tables or the bar when seating guests in the restaurant
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
