Terrain Cafe | Host | Glen Mills
About The Position
Terrain Café is a chef-driven, garden-to-table restaurant that celebrates seasonal ingredients and the art of gathering through thoughtful menus and warm, welcoming spaces rooted in craftsmanship and heartfelt hospitality. As a Host, you are the first and last point of contact for our guests—playing a critical role in shaping their experience. From warm greetings to organized table flow and real-time communication with service teams. This role requires composure, attention to detail, and a natural sense of hospitality. You'll help manage reservations, waitlists, and guest preferences while contributing to a smooth and memorable dining atmosphere.
Requirements
- 1+ year of hosting or customer service experience preferred.
- Confident communicator and calm under pressure.
- Familiarity with OpenTable or similar systems.
- Strong multitasking and organizational skills.
- Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
- Able to lift up to 50 lbs. and remain on your feet for extended periods.
Responsibilities
- Greet and seat guests with warmth, efficiency, and professionalism.
- Assist with coats, strollers, accessibility, and special seating needs.
- Accommodate guest requests (e.g., highchairs, dietary restrictions).
- Follow brand Steps of Service from arrival to farewell.
- Maintain a calm, polished demeanor—even during peak periods.
- Use online restaurant booking tools, such as OpenTable, to manage reservations and waitlists.
- Strategically assign tables to maintain pacing and optimize flow.
- Accurately quote wait times and provide timely updates to guests.
- Confirm reservations, special requests, and private dining notes.
- Relay guest preferences, celebrations, and allergies to servers and BOH.
- Manage call volume, phone messages, and requests for management to follow up.
- Communicate actively with managers to adjust seating and service needs.
- Participate in team check-ins and pre-shift meetings.
- Serve as a liaison between front- and back-of-house teams.
- Complete all opening, running, and closing duties at the host stand.
- Monitor table status and assist with turn times and resets.
- Keep host stand, entrance, and shared spaces clean and organized.
- Enforce café policies regarding large parties, pets, and decor guidelines.
- Assist with online ordering kiosk, pickup orders, and delivery drivers.
- Use positive body language, clear communication, and a professional tone.
- Represent the brand’s welcoming, accommodating, and garden-inspired ambiance.
- Follow all safety, cleanliness, and hospitality protocols.
Benefits
- Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement
- Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus
- Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture
- Employee perks, discounts & benefits across URBN brands
- Eligible full-time employees enjoy access to URBN’s competitive benefits package, including:
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- 401(k) with retirement savings plans
- ➡ Learn more: urbn.com/work-with-us/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
