Host

Folino Estate•Kutztown, PA

12d•Onsite

About The Position

As a Host at Folino Estate Winery, you are the first point of contact for our guests and serve as a key ambassador of our brand. Your role is to provide a warm, professional, and memorable welcome that reflects the elegance and hospitality Folino Estate is known for. You'll be responsible for managing reservations, coordinating guest seating, and ensuring a seamless and exceptional dining experience from the moment guests arrive until they leave.

Responsibilities

Create a welcoming environment for all guests by greeting them promptly and warmly upon arrival.
Direct guests to their tables, provide menus, and ensure comfort before transitioning to server care.
Offer knowledgeable and courteous responses to guest inquiries and requests.
Thank guests sincerely as they leave, reinforcing a positive and lasting impression.
Manage reservations using the TOCK system, both in advance and for walk-in guests.
Maintain a balanced and efficient seating chart in collaboration with the MOD and servers.
Communicate accurately estimated wait times and notify guests promptly when their table is ready.
Adjust seating arrangements as needed for call-outs, large parties, or last-minute changes.
Maintain open communication with Tasting Hosts and Servers to ensure smooth table turnover and guest flow.
Answer phone calls professionally and handle inquiries regarding reservations, availability, and services.
Assist with private events, group bookings, and special seating needs.
Keep the host stand and surrounding area clean, organized, and presentable at all times.
Assist in opening and closing duties per host checklists, including light cleaning and setup.
Rearrange tables and chairs as needed to accommodate parties or shift layouts.
Mentor and train new Host team members as needed.
Support dining room flow and staff coordination, ensuring prompt and courteous service.
Assist with special event logistics and guest communication when applicable.