Host

Original Roadhouse Grill•Long Beach, CA

About The Position

The Host greets, seats and offers a parting comment to all guests, answers the phone and maintains sanitation, safety and cleanliness standards in their work area. The Host processes and packages take-out orders. The Host answers guest’s questions, responds to guest requests and assists servers in clearing plates and re-filling beverages when the restaurant is full and there is another Host or Manager at the front door. The Host consistently practices all guest acknowledgement requirements.

Responsibilities

Prepares the lobby area for guests’ arrival.
Opens the door and greets guests as they enter.
Determines seating preferences and advises guests of waiting time if any.
Directs guests to waiting areas and maintains an accurate waiting list on a first come, first served basis.
Notifies guests that their table is ready and guides the guests to the table.
Distributes menus to each guest at the table.
Answers the telephone before the third ring and responds to guest inquiries.
Writes take-out orders from call-in or walk-in guests.
Processes, packs and collects payment on take-out orders.
Responds professionally to guest comments and questions.
Assists servers by re-filling beverages, clearing plates and responding to requests from seated guests.
Cleans and maintains lobby area.
Monitors cleanliness of restrooms and level of restroom supplies.
Opens the door and offers a parting comment to all departing guests.
Verbally acknowledges all guests encountered in restaurant.
Follows all health, safety, sanitation and security standards.
Performs other duties as assigned by the supervisor.