Haidilao Hot Pot (USA)-posted 3 months ago
Mesa, AZ

Founded in 1994, Haidilao has become an internationally renowned hotpot brand and catering giant with over 20 years' development. By the end of June 30, 2020, Haidilao had opened 935 chain restaurants in China, Singapore, the U.S., South Korea, Japan, Canada, the United Kingdom, Malaysia, Vietnam, Indonesia, and Australia. Over the years, Haidilao has withstood the challenges of the market as well as customers, and has successfully forged a quality hot pot brand that has earned a reputation for itself. Haidilao combines kinds of characteristics of hot pot in many places of China. As a large-scale chain catering enterprise with operations all over the world, Haidilao adheres to integrity in business. It gives the highest priority to continuously improving the quality and safety of its food products, providing more thoughtful services to its customers while delivering healthier, safer and more nutritious food.

  • Able to acknowledge the guest with an enthusiastic welcome and sincere goodbye.
  • Prepares/maintains a list of guests waiting to be seated.
  • Records guest name and number of guests in party.
  • Provides estimate of waiting time.
  • Notifies party when table comes available.
  • Providing guests with menus and answering any initial questions.
  • Responsible for crowd control at the door, managing proper seating rotation, and maintaining cleanliness in the front.
  • Responding to complaints and helping to resolve them.
  • Seating guests at tables or in waiting areas.
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
  • Position requires a high amount of courteous and professional communication with guests, managers, and fellow employees on the telephone or in face-to-face conversations.
  • Engaging with guests to ensure they're happy with food and service.
  • Answering phone calls, taking reservations and answering questions.
  • Completes weekly maintenance duties, opening side work, and sets up the restaurant prior to opening.
  • Work as a team, assisting all guests' and team members' needs and inquiries.
  • Performs other related duties as assigned.
  • Thrive in a fast-paced environment with a focus on teamwork!
  • Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit.
  • Obtain the California Food Handler Certificate.
  • High school diploma, or equivalent work experience.
  • Previous host experience is preferred.
  • Fluent in English / Preferred languages: Mandarin and Spanish.
  • Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally.
  • Provides on-site staff meal.
  • Provides medical insurance to qualified full-time employees.
  • Provides 401k match to qualified employees.
  • Provides Birthday gift and celebration.
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