Host

TGI Friday's • Tampa, FL

414d

About The Position

The Host(ess) at TGI Fridays is responsible for creating a welcoming atmosphere for guests by greeting them upon arrival, managing seating arrangements, and ensuring a positive dining experience. This role requires excellent communication skills and the ability to handle guest requests efficiently while adhering to the brand's service standards.

Requirements

• Must be able to carry natural conversations with Guests without sounding scripted or intrusive.
• Must be able to read menus and articulate clear greetings and farewells to Guests.
• Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.
• Must be able to hear well in a loud environment to answer telephone and respond to Guest requests.
• Must be able to walk and stand during the entire shift.
• Must be able to reach, bend, stoop, and wipe.
• Must be able to carry trays or supplies (10-30 lbs).

Nice To Haves

• Experience in a customer service role.
• Knowledge of TGI Fridays menu items and drinks.

Responsibilities

• Greet incoming and departing Guests warmly with a genuine smile and eye contact.
• Use visual cues to seat Guests in either the bar or dining area depending on their preference.
• Inform Guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Promptly answer incoming calls to the restaurant and provide appropriate service.
• Manage the flow of Guests into the Dining and Bar areas, providing accurate wait times to incoming Guests if appropriate.
• Tend to special Guest needs and requests.
• Follow all relevant brand standards to deliver Fridays Service Style.
• Be observant to Guests' needs throughout the dining experience to ensure they receive high-quality service.

Benefits

• Flexible scheduling
• Employee discounts
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed