HOST - VIP

Seminole Gaming • Tampa, FL

301d

About The Position

The VIP Host is responsible for solicitation of casino players from segments selected by Player Development leadership. The Host will call, text, email or use other means of communication to directly invite qualified players to Seminole Hard Rock Tampa Hotel & Casino. Players will be made aware events, shows, available rooms and other qualified opportunities to visit Tampa. The Host will be able to explain the benefits of using our Unity Rewards program and sharing the value of always using their card.

Requirements

• Minimum 2 years of telemarketing or contact marketing experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred.
• Experience in casino and/or hotel environment preferred.
• Proficient knowledge of Microsoft Office, Excel, and Word preferred.
• Experience in gaming machines and/or table games preferred.
• Must have exceptional guest service skills.
• Must have the ability to resolve stressful situations.
• Must be able to make sound complimentary decisions based on tracked customer play.
• Ability to work flexible schedules, including nights, weekends and holidays.

Responsibilities

• Aggressively and persistently solicits assigned accounts using all available tools.
• Maintains outstanding 'data hygiene' and ensures that contact information on all assigned players is correct and up to date.
• Demonstrates exceptional guest service to both internal and external customers with every interaction.
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services