Host Staff
About The Position
POSITION PURPOSE Responsible for consistently delivering excellent dining experiences of guests while maintaining the quality standards and organization of the restaurant staff. ESSENTIAL FUNCTIONS Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures. Ensure servers are aware of their seated tables and are meeting their guests needs. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Perform general clerical tasks including maintaining logbooks, reservation books, and Open Table. Assist in table setting and general dining room maintenance during peak periods. Perform other duties as requested, such as executing special guest requests.
Requirements
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Knowledge of appropriate table settings and service ware.
- Knowledge of all menu items, prices and general service procedures.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- In addition, attendance at all scheduled training sessions and meetings is required.
- Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities.
- Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
- All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards.
Nice To Haves
- High school or equivalent education preferred.
- Experience in public contact or customer service position preferred.
- Preferred restaurant/hospitality experience.
- Experience with Open Table program preferred.
- Knowledge of wine preferred.
Responsibilities
- Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
- Ensure servers are aware of their seated tables and are meeting their guests needs.
- Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
- Perform general clerical tasks including maintaining logbooks, reservation books, and Open Table.
- Assist in table setting and general dining room maintenance during peak periods.
- Perform other duties as requested, such as executing special guest requests.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
