Host / Service Assistant

Cooper's Hawk Winery•Naperville, IL

32d•$9

About The Position

The Piccolo Buco Tipped Service Assistant and Host set the tone for the entire guest experience. From the first greeting to the final farewell, you will bring Uncompromising Hospitality to life. Through warm welcomes, smooth table flow, and helpful conversations, you will ensure every guest feels personally taken care of from the moment they walk through the door.

Requirements

At least 18 years of age
A genuine love for hospitality and a desire to create unforgettable experiences
Comfort in a fast paced environment with strong multitasking skills
Ability to lift up to 40 pounds and stand for extended periods
Willingness to work weekends and holidays
Team spirit and clear communication
Ability to read, understand and communicate in English

Responsibilities

Greet guests with energy and enthusiasm from the very first interaction
Answer guest phone calls with professionalism and hospitality
Follow checklists to set up the host area for a smooth shift
Maintain a professional image at all times by adhering to all appearance and behavior guidelines
Keep track of table flow and dining room pacing to deliver an excellent guest experience
Adjust seating plans as needed to avoid bottlenecks and wait time surprises
Manage special seating requests of guests consistent with table availability
Pre-bus tables as necessary
Communicate constantly with Managers and Team Members to keep service moving seamlessly
Support servers and service assistants when needed to help the team shine
Answer questions about food, wine, and experiences with warmth and knowledge
Share insights about our Barrel Reserve wine during each escort to the table
Help with light side work and maintain the entry area so every guest's first impression is a great one
Keep phone etiquette polished and professional when answering calls and handling reservations