HOST (PT) (Horseshoe Tunica)

Caesars Entertainment • Robinsonville, MS

104d

About The Position

Responsible for providing the Guests with a delightful dining experience from the initial reception until the final good-bye in accordance with Horseshoe high standards of Guest Services. Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table. Advises Guests of waiting time. Responsible for seating Guests according to established rotation procedure, distribute menus and explain the food items. Handles any Guest complaints and resolves them quickly and courteously. Assists in maintaining standards of health, safety, and sanitation.

Requirements

• High school diploma or general education degree (GED) required.
• Strong organizational and interpersonal skills required.
• Proper greetings to guests as instructed in training manual.
• Proper telephone etiquette.
• Experience in processing payments using Micros.
• Ability to coordinate with servers and bussers for table availability.
• Inspect podium for cleanliness and organization.
• Inspect and maintain menus at the end of each shift.
• Carry out Horseshoe customer service policy at all times.
• Ability to work well with other restaurant employees.

Responsibilities

• Provide a delightful dining experience from reception to farewell.
• Cordial reception of Guests upon arrival.
• Promptly escort Guests to their dining table.
• Advise Guests of waiting times.
• Seat Guests according to established rotation procedures.
• Distribute menus and explain food items.
• Handle and resolve Guest complaints quickly and courteously.
• Assist in maintaining health, safety, and sanitation standards.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees