Host PM Shift - Part-Time| Canyons Grill

Omni Barton Creek Resort & Spa • Austin, TX

285d

About The Position

Omni Hotels & Resorts is seeking Host PM Shift - Part-Time | Canyon's Grill for the beautiful new Barton Creek Country Club! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024. To ensure all members and guests are greeted and seated in a friendly and courteous manner using appropriate procedures, providing extraordinary customer service in accordance with Omni standards.

Requirements

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Prior customer service experience preferred.
• Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
• Must have and maintain current Texas Food Handlers and TABC certifications.
• Must be able to multi task.
• Must be able to work flexible shift including nights, weekends, and holidays.
• MICROS Experience preferred.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards.
• Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
• Introduce and assign server to guests.
• Thank every guest upon departure, and invite them to return.
• Control heavy volume at Restaurant entrance.
• Section off any reservations and server section.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Assist servers when needed.
• Answer phone and record reservations. Handle all call-in orders.
• Effectively communicate reservations to MOD and Chef.
• Maintain knowledge of the resort property.
• Inform the guests about daily and weekly specials.
• Tend to and anticipate guests' needs.
• Restock silverware.
• Responsible for familiarization of the menu.
• Perform and complete shift checklist.
• Attend department meetings and other required company training.
• Perform any other duties as assigned by the restaurant manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level