Host (Part-Time) - Carpenter Hotel

Hyatt Hotels Corp.•Austin, TX

40d

About The Position

Carpenter Hotel is looking for a Host or Hostess who will welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service. The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company's culture, values and reputation in the public eye.

Requirements

High School diploma or general education degree (GED). College Degree preferred
Six (6) months related experience in hospitality or service industry
Must be able to speak, read, write and understand the primary language(s) of the workplace
Ability to understand other computer programs (i.e. Property Management System)

Nice To Haves

College Degree

Responsibilities

Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Provide guests with menus
Greet guests and seat them at tables or in waiting areas
Assign patrons to tables suitable for their needs
Inspect dining and serving areas to ensure cleanliness and proper setup
Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
Receive and record patrons' dining reservations
Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
Inform patrons of establishment specialties and features
Direct patrons to waiting areas such as lounges
Operate cash registers to accept payments for food and beverages (if applicable)
Prepare cash receipts after establishments close
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
Help hire and train other Hosts and Hostesses
Assist in planning functions or other special events and services
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.