Host (Part-time)

Fairmont Hotels & Resorts-posted 7 months ago

Part-time • Entry Level

Long Beach, CA

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Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities.
Adhere to company policy and procedures, as stated in the company handbook.
Consistently offer professional, friendly and engaging service.
Interact with arriving and departing guests.
Answer the phone using company standards and etiquette.
Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines.
Use the Open Table system to input bookings and track Guest progress throughout the meal service periods.
Use clear and concise communication with the assistants, servers, bartenders and the managers regarding the needs of the guests.
Escort guests to the appropriate table in the dining room.
Act as point of contact between guests and leadership.
Engage and interact with guests to create a friendly, attentive, and memorable dining experience.
Tailor guest experience.
Be familiar with all menu items and aspects and services of the property.
Assist in cleaning, clearing and setting tables.
Maintain cleanliness of the restaurant.
Be familiar with all food outlets and amenities within the property.
May assist with inventory and requisition forms.
Be knowledgeable of general city information as well as hotel history.
Be an ambassador for the department, the property and the brand.
Maintain regular and predictable attendance.
Other duties as assigned.

Must have excellent communication skills and be very organized.
Must have legible penmanship.
Must have calm and warm manner.
Must be able to work under pressure and unsupervised.
Able to work flexible hours, weekends, and holidays.

Preferred previous customer service experience in upscale setting.
Previous experience as a host an asset.
Must pass Food, Beverage and Service Knowledge Quizzes.

Hourly Rate: USD $24 per hour.
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.

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Host (Part-time)

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