Host or Hostess

Marriott•Bay Lake, FL

4h•Onsite

About The Position

The Host or Hostess is responsible for greeting guests, determining their party size, and seating them appropriately. This includes preparing tables, ensuring proper place settings, and maintaining the cleanliness of dining areas. The role also involves monitoring the dining room for guest well-being and adherence to service standards. The Host or Hostess is expected to follow all company safety and security policies, maintain a professional appearance, and foster positive working relationships with colleagues. Marriott International is an equal opportunity employer that values diversity and inclusion. The Autograph Collection, a portfolio of unique four and five-star independent hotels, seeks individuals who appreciate unique travel experiences and are committed to quality and service.

Requirements

Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
No specific license or certification.

Responsibilities

Greet guests and determine the number in their party.
Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
Guide guests through the dining rooms and provide any needed assistance.
Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and well being of guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.