Host or Hostess

Marriott•Tucson, AZ

8h•Onsite

About The Position

The Host or Hostess is responsible for greeting guests and determining the number in their party. They seat guests by finding a clean, available table, pulling out chairs, and placing clean/current menus. The role involves guiding guests through dining rooms, providing assistance, and arranging tables, chairs, and settings for groups with special needs. The Host ensures place settings are appropriate with napkins, clean silverware, and other standard items, and checks menus for currency, cleanliness, and presentation. Maintaining cleanliness of work areas throughout the day, practicing clean-as-you-go procedures, and monitoring dining rooms for seating availability, service, safety, and guest well-being are also key duties. The Host must follow all company and safety and security policies, report unsafe conditions, and complete safety training. They are expected to maintain a clean and professional appearance, ensure confidentiality, and protect company assets. Welcoming and acknowledging guests according to company standards, using clear and professional language, and answering telephones appropriately are essential. The role requires developing positive working relationships, supporting team goals, and adhering to quality expectations. Physical demands include standing, sitting, or walking for extended periods and moving objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by Supervisors. Marriott International is dedicated to being an equal opportunity employer, welcoming all and fostering an environment where unique backgrounds are valued. Marriott Hotels strive to elevate hospitality with thoughtful, heartfelt, forward-thinking service. JW Marriott, part of Marriott International's luxury portfolio, believes associates come first, offering a work experience focused on community, camaraderie, training, development, recognition, and holistic well-being.

Requirements

Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
No license or certification.

Responsibilities

Greet guests and determine the number in their party.
Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
Guide guests through the dining rooms and provide any needed assistance.
Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and well being of guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.