Host or Hostess

Spottswood Companies Inc•Key West, FL

About The Position

Position Summary & Purpose: The First & Last Impression of The Restaurant. Presents a positive impression of the restaurant’s friendliness, excellent service and high standards by greeting every guest on arrival and escort guests to a table. Provide the guest with menus and manage seating according to guest requests and established rotation standards.

Requirements

High School education or G.E.D. preferred.

Nice To Haves

Previous upscale, fine dining restaurant or hotel restaurant host experience preferred.

Responsibilities

Know your work schedule and follow it with a high degree of reliability.
Interact with patrons, guests, clients, vendors, and co-workers in a professional and customer service-oriented manner.
Maintain high standards of personal appearance and grooming.
Maintain a clean, neat and orderly work area.
Perform your job according to standard operating procedures.
Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
Implement resort/restaurant safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following OSHA Hazcom program and safe lifting techniques.
Utilize protective equipment, when applicable.
Promptly report accidents, injuries, property damage or loss to supervisor.
Promptly report substandard (unsafe) conditions to supervisor.
Keep accurate communication flowing freely among all hotel departments.
Inform management promptly of any work-related problems or guest complaints.
Maintain professional, amicable relationships with all resort departments, managers, and staff, as well as vendors, and community and professional contacts.
Promote excellent guest service throughout the resort by demonstrating friendly, courteous and helpful attitudes toward all guests.
Attend all scheduled training classes and meetings.
Train and supervise other employees as directed by management.
Continue to learn and grow in your position.
Perform any reasonable request as assigned or directed by management.
Provide for a safe work environment by following all safety and security procedures and rules.
Arrange for reasonable accommodations for person(s) with disabilities.
Assist person(s) with a disability.
Comply with all applicable federal, state, local laws and ordinances
Clock in / out on two devices
Know your schedule and follow it with a high degree of reliability
Maintains a cheerful, courteous disposition and a neat, clean and professional image
Performs reservation responsibilities
Take reservations and enter them into logbook
Arranges for booster seats or high-chairs, if needed
Escorts guests to designated table by rotation as soon as possible, presents menus to each guest once they are seated
Notifies Manager/Supervisor of any guest that is perceived to be unhappy
Keep accurate communication with co-workers
Bids farewell to guests as they leave. Ensure everything was satisfactory and invites guest to return
Attend all training classes and meetings
Answer phone within two rings and answer question accordingly
Contact management immediately regarding occurrences e.g. Police, Fire Department, Health Inspector, accidents for fights
Arrange for reasonable accommodations for person (s) with disabilities
Keeps host/hostess station clean and well organized. Ensure all menus are clean, restocks necessary supplies
Understand and respond to customer requests for assistance
Communicate guests needs to Servers, Bussers, Managers, etc
Performs all duties and responsibilities in a timely manner in accordance with established company policies to achieve the overall objective of the position
Provides a favorable image of the company at all times and to foster and enhance public recognition
Be a team player: help out fellow Associates when possible.