Host or Hostess

Marriott • Bay Lake, FL

12h • Onsite

About The Position

The Host or Hostess is responsible for greeting and seating guests, managing dining room seating, and ensuring a pleasant dining experience. This includes finding clean, available tables, assisting guests, arranging furniture for groups, and ensuring proper place settings and clean menus. The role also involves maintaining cleanliness, monitoring the dining room for service and safety, and adhering to company policies and procedures, including safety protocols. Professional appearance, clear communication, teamwork, and confidentiality are essential. The position requires physical activity such as standing, sitting, or walking for extended periods and lifting objects up to 10 pounds. Marriott International emphasizes being an equal opportunity employer, valuing diverse backgrounds, and fostering an inclusive environment. The Westin brand focuses on guest well-being and seeks passionate, active, and optimistic associates who embrace wellness.

Nice To Haves

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Greet guests and determine the number in their party.
• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
• Guide guests through the dining rooms and provide any needed assistance.
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
• Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity
• actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees