Host/Hostess - Denny's #7760 - Madera, CA
About The Position
Denny's restaurant is seeking a Host/Hostess for the Madera, CA location. This position will be reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. What We Offer: Medical, Dental, and Vision Benefits (full time employees) Employee Discount - receive 50% discount on meals during your shifts FREE Beverages - receive free soft drinks, coffee, tea and water during your shifts FREE Uniform - receive a brand-new uniform at orientation Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants! Flexible Schedules - we’ll work with you because employee work/life balance matters! Employee Referral Bonus - refer a friend and get paid! Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances Advancement - On-the-job skills training to prepare employees for upward mobility opportunities
Requirements
- Must have ability to communicate effectively in English, both orally and in writing
- Must be able to pass all required tests and training requirements for the position
- Must be able to work in a team environment
- Meets Denny’s uniform and grooming standards and maintains them throughout the shift
- Must be able to work flexible schedule, including holidays, nights and weekends
- Must have excellent guest service skills
- Must be dependable and able to learn basic tasks and follow instructions
- Must place a value on diversity and shows respect for others
Responsibilities
- Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
- Demonstrates a sense of urgency and meets service cycle timing standards
- Seats guests at clean, dry tables utilizing proper seating rotation
- Determines and provides for any special needs of guests
- Maintains guest waiting list and adheres to proper seating order procedures
- Describes promotions and suggestively sells while seating guests; takes initial beverage order
- Attends to any other guest needs during the entire dining experience as warranted
- Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
- Uses proper telephone etiquette
- Enters and delivers “To Go” orders correctly
- Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
- Assists service personnel in providing beverage orders and refills and clearing and setting tables
- Willingly assists other team members without being asked
- Maintains proper supply of clean menus
- Lifts and carries supplies and equipment up to 30 lbs.
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Maintains foyer area of restaurant to be clean, organized and inviting to guests
- Completes all required side-work, including deep cleaning assignments
- Adheres to Denny’s Brand Standards and internal policies and procedures
- Provides courteous service and is cordial to all team members and guests
Benefits
- Medical, Dental, and Vision Benefits (full time employees)
- Employee Discount - receive 50% discount on meals during your shifts
- FREE Beverages - receive free soft drinks, coffee, tea and water during your shifts
- FREE Uniform - receive a brand-new uniform at orientation
- Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
- Flexible Schedules - we’ll work with you because employee work/life balance matters!
- Employee Referral Bonus - refer a friend and get paid!
- Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances
- Advancement - On-the-job skills training to prepare employees for upward mobility opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
