Host/Hostess

Kiln Creek Golf Club and Resort•Newport News, VA

5h•Onsite

About The Position

Responsible for greeting guests at the door, seats guests in appropriate area of restaurant/bar. Presents menus to guests in a friendly, professional and quick manner and informs guests of daily specials.

Requirements

Good organizational skills
Good verbal skills
Ability to use logical and rational thinking to solve problems.
Ability to perform basic mathematical calculations, including calculations involving fractions, decimals and percentages.
Ability to carry out detailed written and verbal instructions.
Ability to perform moderate physical work, may be required to lift up to 50 pounds occasionally, up to 45 pounds frequently, and up to 25 pounds of food trays, carrying trays over their head constantly, and perform activities as bending, squatting, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting and grasping for 6 hours without sitting.
Regular attendance, team work, initiative, dependability, promptness and trust worthiness
Thorough knowledge of food and Beverage service operational procedures as would normally be acquired through a high school education or equivalent.

Nice To Haves

Any certificate or special training such as, SERV-Safe, ABC certificate or any leadership courses is recommended but not required
Customer Service: 1 year (Preferred)
hospitality: 1 year (Preferred)
High school or equivalent (Preferred)

Responsibilities

Greet all guests in a pleasant and timely manner.
Ensure that work stations are stocked/filled before and after every shift.
Advise supervisor of any member/guest complaints.
Attend all meetings/training sessions requested by the supervisor.
Keep all Food and Beverage areas clean at all times and assist with up-keep of all equipment.
Serve food and beverage items that meet the standards, as outlined by the menus and health regulation.
Maintain responsibility for all guest checks and turn them into your supervisor or designated area.
Handle any problem that might arise both courteously and professionally.
Set-up and break down tables, chairs, theme decorations and other equipment as requested.
Operate within all guidelines, policies and standards.
Ensure complete guest satisfaction from start to finish.
Perform all duties necessary before and after breakfast/lunch/dinner service in accordance with Kiln Creek Golf Club & Resort's policy's and standards.