Host/ Hostess - Ruth's Chris Steak House

Hotel Park City / Ruth's Chris Steak House•Park City, UT

4d•Onsite

About The Position

Are you friendly, outgoing, and customer service focused ? Do you have fine dining restaurant experience? Ruth's Chris Steak House , within Hotel Park City - in Park City Utah, is seeking a Host/Hostess. This important position provides the first and last impression for our guests and are key to coordinating an extraordinary dining experience. General job duties/functions: Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations. Immediately recognizes and greets arriving guests, obtains guests' names, provides names to servers and directs guests to the appropriate waiting areas. Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager On Duty. Completes table/station chart with these assignments. Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner. Assists the Manager On Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers. Escorts guests to their assigned table, delivers and presents menus to all guests. Accurately quotes waiting times to guests and correctly maintains the "wait" list. Informs Manager On Duty when waiting times are running over times quoted to our guests. Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift. Practices teamwork by assisting fellow employees to enhance our guests' dining experience. Communicates to the Manager On Duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience. Acknowledges all departing guests and invites them to return. Completes other tasks as assigned by management.

Requirements

Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 25 pounds.
Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store printed materials, menus, wine lists and other hostess/host stand supply items.
Must be able to communicate effectively and listen attentively to supervisors, employees and guests.
Must be able to continuously use fingers to bilaterally operate the telephone and use point-of-sale equipment.

Responsibilities

Answers the telephone in a timely, pleasant and courteous manner.
Correctly takes, confirms and documents reservations.
Immediately recognizes and greets arriving guests, obtains guests' names, provides names to servers and directs guests to the appropriate waiting areas.
Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager On Duty.
Completes table/station chart with these assignments.
Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.
Assists the Manager On Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.
Escorts guests to their assigned table, delivers and presents menus to all guests.
Accurately quotes waiting times to guests and correctly maintains the "wait" list.
Informs Manager On Duty when waiting times are running over times quoted to our guests.
Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.
Practices teamwork by assisting fellow employees to enhance our guests' dining experience.
Communicates to the Manager On Duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.
Acknowledges all departing guests and invites them to return.
Completes other tasks as assigned by management.