Host/Hostess (PT)

EAST COAST GOLF MANAGEMENT INC • Sunset Beach, NC

2d • Onsite

About The Position

East Coast Golf Management, Inc. (ECGM), is now hiring a part-time Host/Hostess at our Sea Trail location in Sunset Beach, NC. The primary role is to ensure all restaurant guests are greeted, made to feel welcome, and seated in a friendly and courteous manner. The Host/Hostess may also perform other duties as needed to ensure the smooth operations of the company.

Requirements

• High School education or equivalent experience
• Ability to calculate figures and make change to customers.
• Ability to verbally communicate with customers and other associates.
• Ability to write business correspondence, i.e, phone messages and seating patterns.
• Ability to speak clearly and unhurriedly on the telephone.
• Ability to accept responsibility and account for his/her actions (Accountability).
• Ability to adapt to change in the workplace (Adaptability).
• Ability to take care of the customers’ needs while following company procedures (Customer-Oriented).
• Ability to bring energy to the performance of a task (Enthusiastic).
• Ability to demonstrate conduct conforming to a set of values and accepted standards (Ethical).
• Ability to be truthful and be seen as credible in the workplace (Honesty/Integrity).
• Ability to get along well with a variety of personalities and individuals (Interpersonal).
• Ability to be held accountable or answerable for one’s conduct (Responsible).
• Ability to identify and correct conditions that affect employee safety (Safety Awareness).
• Ability to work successfully with a variety of people without making judgments (Tolerance).
• Ability to actively attend to, convey, and understand the comments and questions of others (Active listening).
• Ability to work independently with minimal supervision (Autonomy).
• Ability to work at a sustained pace and produce quality work (Energy).
• Ability to exhibit a cheerful demeanor toward others (Friendliness).
• The ability to formulate a sound decision using the available information (Judgment).
• Ability to communicate effectively with others using the spoken word (Oral Communication).
• Possessing the trait of being organized or following a systematic method of performing a task (Organization).
• Ability to find a solution for or to deal proactively with work-related problems (Problem-Solving).
• The trait of being dependable and trustworthy (Reliability).
• Ability to establish and maintain effective working relationships.
• Understand, abide by and maintain exemplary appearance, attire and hygiene standards.
• Ability to control crowds and to work in a high-pressure environment with a high sense of urgency.

Nice To Haves

• Previous experience at a resort/club is preferred.

Responsibilities

• Support a strong commitment to world class customer service.
• Greet all restaurant patrons immediately upon their arrival.
• Inquire as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
• Using established procedures, assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus and seats guests accordingly.
• Controls guest volume level at entrance to restaurant.
• Attends to and anticipates guests needs while waiting to be seated.
• Answers customer inquiries about the menu and restaurant.
• Answers phones and books reservations as requested.
• Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.
• Acknowledges and thanks guests upon their departure from the restaurant.
• Maintains restrooms throughout shift.
• Completes all training requirements.
• Performs any other duties, assignments and responsibilities as requested.
• Perform other duties as needed to ensure the smooth operations of the company.

Benefits

• Complimentary employee meal during your shift (certain restrictions may apply).
• 20% discount on F&B excluding alcohol, tobacco, and food specials.
• Cost +10% off all Golf Shop merchandise excluding sale items.
• Complimentary Golf Booking window after 2pm the day before requested tee time Must be approved by the Head Golf Professional Up to three complimentary guests.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees