Host/Hostess

Miller's Ale House•Lombard, IL

3d•$14 - $18•Onsite

About The Position

You being you makes us uniquely us! Almost always, you’re the first person guests meet when they come to Miller’s Ale House. You make sure their experience starts perfect by setting the tone from the moment the door opens. So what does it take to work with us? We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right, and you’ve got our interest. What we offer: 50% dining privilege Medical & Prescription coverage once deemed eligible Employee Assistance Program (EAP) Access to a Tuition Discount Program through Arizona Global Campus Min/Max $14.00-$18.00

Requirements

Showcases a warm, upbeat, and energetic demeanor to Guests
Arrives to work on time as scheduled and ready to work
Follows Miller’s Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and out
Greets Guests in a warm and friendly manner while also acknowledging all Guests that are within five feet of their location
Seats Guests based on their seating preference when possible.
Rotates seating with different servers to ensure even workloads for Servers, as well as ensure prompt service
Provide departing Guests with a warm salutation thanking them for their visit and inviting them to return
Supports Service Team Members in bussing dishes, sanitizing, and resetting tables on an as-needed basis
Supports other front of house Team Members to ensure that all Guest requests are fulfilled promptly
Manages the placement of Guests within the entrance area for enhancement of Guest experience and ensures the safety of all Guests and Team Members
Provides accurate wait times to Guests and recommends waiting options, e.g., seating at the bar
Answers incoming restaurant calls in a friendly, professional manner
Maintains a neat and organized workstation and entrance area
Completes tasks included on the Host opening and closing sidework charts
Ensures restrooms are clean, tidy, and stocked
Communicate with fellow Team Members and Management to keep one another informed
Ensures side work has been completed and stations are properly stocked
Notifies Management immediately of any potential issue with Guests, Team Members, and/or long wait times
Washes hands every 20 minutes throughout the shift
Maintains clean and sanitized work areas
Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard
Supports other front-of-house functions as needed, recognizing that everything within the four walls of the restaurant impacts the Guest experience
Exhibits friendly disposition and attentiveness to Guests
Positively communicates with other Team Members and Management to keep one another informed
Provides exceptional service throughout the entire shift
Possesses strong communication skills and the ability to work alone as well as with a team
Ability to multitask and work in a fast-paced environment
Willingness to complete all tasks to ensure Exceptional Guest Experiences
Basic reading and handwriting skills with the ability to operate the restaurant's front door seating software
Must be a minimum of 18 years of age unless otherwise dictated by state law
Sets up Team Members for success at shift change
Remains standing and walking for extended periods
Reaching, bending, squatting, and lifting, up to 20 lbs., for short distances
Ability to work with varying noise levels
Ability to frequently communicate and timely exchange information with Managers, Team Members, and Guests in a fast-paced, high-stress environment.

Responsibilities

Showcases a warm, upbeat, and energetic demeanor to Guests
Arrives to work on time as scheduled and ready to work
Follows Miller’s Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and out
Greets Guests in a warm and friendly manner while also acknowledging all Guests that are within five feet of their location
Seats Guests based on their seating preference when possible.
Rotates seating with different servers to ensure even workloads for Servers, as well as ensure prompt service
Provide departing Guests with a warm salutation thanking them for their visit and inviting them to return
Supports Service Team Members in bussing dishes, sanitizing, and resetting tables on an as-needed basis
Supports other front of house Team Members to ensure that all Guest requests are fulfilled promptly
Manages the placement of Guests within the entrance area for enhancement of Guest experience and ensures the safety of all Guests and Team Members
Provides accurate wait times to Guests and recommends waiting options, e.g., seating at the bar
Answers incoming restaurant calls in a friendly, professional manner
Maintains a neat and organized workstation and entrance area
Completes tasks included on the Host opening and closing sidework charts
Ensures restrooms are clean, tidy, and stocked
Communicate with fellow Team Members and Management to keep one another informed
Ensures side work has been completed and stations are properly stocked
Notifies Management immediately of any potential issue with Guests, Team Members, and/or long wait times
Washes hands every 20 minutes throughout the shift
Maintains clean and sanitized work areas
Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard
Supports other front-of-house functions as needed, recognizing that everything within the four walls of the restaurant impacts the Guest experience
Exhibits friendly disposition and attentiveness to Guests
Positively communicates with other Team Members and Management to keep one another informed
Provides exceptional service throughout the entire shift
Possesses strong communication skills and the ability to work alone as well as with a team
Ability to multitask and work in a fast-paced environment
Willingness to complete all tasks to ensure Exceptional Guest Experiences
Basic reading and handwriting skills with the ability to operate the restaurant's front door seating software
Must be a minimum of 18 years of age unless otherwise dictated by state law
Sets up Team Members for success at shift change