FT STARTING at $15

Ansley Golf Club•Atlanta, GA

2d•$15

About The Position

Overview: The Host is the main point of contact when members and guests come to the Club. The Host greets members and guests in a personable, friendly, and inviting manner, and guides them to appropriate areas. The Host greets all incoming parties, records date, time and special requests and walks each party to a designated table. The Host also helps provide a fine dining environment by performing other assigned tasks requiring attention to detail. Availability: Must be able to work weekday morning and have weekend flexibility

Requirements

Ability to provide excellent customer service in a fast-paced environment.
Must have strong client facing and communication skills.
Must be able to pay high attention to detail.
Must be able to perform basic computer skills.
Must have a positive attitude and a willingness to work in a team environment.
Must be able to pour beverages such as water and wine.
Occasional bending.
Prolonged periods of standing working on a computer and talking on the telephone.
Must be able to lift up to 15 pounds at times.
Required to speak, read, write English, and do basic mathematics.

Nice To Haves

Bi-lingual in Spanish a plus.

Responsibilities

Greeting and Welcoming Guests
First Point of Contact: As guests arrive, the host greets them warmly, often with a smile and a friendly demeanor, creating a welcoming atmosphere.
Making Guests Feel Comfortable: Offering hospitality and ensuring that guests feel comfortable and attended to as soon as they arrive.
Managing Reservations and Seating
Seating Guests: The host manages the seating process, ensuring that guests are seated in a timely manner, according to availability, or reservations.
Reservation Management: In establishments that require reservations (such as restaurants or event venues), the host may take reservations, manage guest lists, and assign tables.
Handling Waitlists: If there is no immediate seating available, the host may manage a waitlist and update guests on expected wait times.
Customer Interaction
Answering Questions: The host may answer questions about the menu, venue, or event schedule and provide information on services available.
Assisting with Requests: The host may handle special requests, such as accommodating allergies, or guests' preferences regarding seating arrangements.
Resolving Issues: If a guest has a concern or complaint, the host listens carefully and works to resolve it, possibly involving management if necessary.
Coordinating with Staff
Communication with the Team: The host works closely with servers, managers, and other staff to ensure smooth operations. For example, they may inform servers when guests are seated or if there are special requests.
Managing Flow of Guests: The host helps maintain the flow of guests, ensuring there is no bottleneck at the entry or dining areas, especially during busy hours.
Maintaining the Atmosphere
Ensuring Cleanliness: The host may ensure that the entrance, reception, or lobby area is tidy and inviting for guests.
Creating a Positive Ambiance: The host often plays a role in setting the tone for the guest experience, being friendly and professional, and representing the business or venue positively.
Assisting with Departures
Saying Goodbye: The host may thank guests for their visit as they leave and ask for feedback to ensure the experience was positive.
Managing Payments (sometimes): In some cases, hosts may assist with payment or direct guests to the cashier.