Host/Hostess

Detroit Athletic Club•Detroit, MI

22d•Onsite

About The Position

Greeting and escorting members and their guests to tables. The host/ hostess will answer the telephone, maintain the floor plan and support service staff when needed. Maintain a courteous and efficient presence at the door to provide members and their guests with the highest quality dining experience. Essential Functions Understands and implements the Stadium Club statement of purpose and service guarantees. Understands and adheres to the Club attendance policy. Reports to their work area on time, appropriately dressed and groomed (see “Appearance and Uniform Standards” in the department knowledge section of the Stadium Club Manual) and prepared to work. Meet and greet guests as they arrive in the Stadium Club, escort the party to the table in an engaging and welcoming manner. Maintain the Stadium Club sidework sheets and monitor the completion of all tasks. Report any items that are missed to the Stadium Club Manager or supervisor professionally. Update and maintain the Stadium Club Chalkboard menu. Have full knowledge of the menu with all specialty items that are being offered during service. Understand and implement “House Rules” for proper attire, cell phone usage, smoking and business meetings throughout the rooftop. Report any violations to management immediately. Thank all diners as they leave. Report any negative comments to management immediately and professionally. Report positive comments to management as soon as possible. Monitor special events ongoing as well as upcoming events throughout the Club. Answer all questions appropriately. Take both “To Go” and Room Service orders; ensure accurate order is prepared Direct calls to the appropriate department if you cannot accurately answer a question. Assists members, guests and co-workers in a friendly and courteous manner. All employees are expected to comply with all Club (and Stadium Club specific) standards and procedures upon hire to maintain safe and efficient operations. Employees who violate Club (and stadium Club specific) standards and procedures will be subject to disciplinary action up to and including termination. Supportive Functions In addition to performance of the essential functions, this position is required to perform certain supportive functions. The amount of time spent performing each of these functions is to be solely determined by the manager/supervisor on duty and is based on the particular requirements of each specific outlet at the Club. Maintain an open line of communication between members and their guests, management and line employees. Assist in the training of newly hired employees.

Requirements

Knowledge of appropriate table settings and service ware.
Knowledge of restaurant operations, to include proper staffing levels, member relations and etiquette.
Ability to read, write and speak the English language sufficiently enough to understand menus, record orders, communicate with members and guests to explain all offerings and record special requests.
Ability to remember, recite and promote the variety of menu items.
Ability to move throughout a crowded dining room to seat guests.
Ability to effectively deal with member and guest complaints and concerns in a courteous and professional manner.
Ability to obtain any Club required certification or licenses. Example: TIPs on premise certifications or a State of Michigan food handler’s card.
Employees may be required to work varying schedules to support the business needs of the Club.

Nice To Haves

Prior hospitality experience (Full service dining specifically) is preferred.

Responsibilities

Greeting and escorting members and their guests to tables.
Answering the telephone
Maintaining the floor plan
Supporting service staff when needed
Maintaining a courteous and efficient presence at the door
Implementing the Stadium Club statement of purpose and service guarantees.
Adhering to the Club attendance policy.
Reporting to their work area on time, appropriately dressed and groomed and prepared to work.
Meeting and greeting guests as they arrive in the Stadium Club
Maintaining the Stadium Club sidework sheets and monitor the completion of all tasks.
Reporting any items that are missed to the Stadium Club Manager or supervisor professionally.
Updating and maintaining the Stadium Club Chalkboard menu.
Having full knowledge of the menu with all specialty items that are being offered during service.
Understanding and implementing “House Rules” for proper attire, cell phone usage, smoking and business meetings throughout the rooftop.
Reporting any violations to management immediately.
Thanking all diners as they leave.
Reporting any negative comments to management immediately and professionally.
Reporting positive comments to management as soon as possible.
Monitoring special events ongoing as well as upcoming events throughout the Club.
Answering all questions appropriately.
Taking both “To Go” and Room Service orders; ensure accurate order is prepared
Directing calls to the appropriate department if you cannot accurately answer a question.
Assisting members, guests and co-workers in a friendly and courteous manner.
Complying with all Club (and Stadium Club specific) standards and procedures upon hire to maintain safe and efficient operations.
Maintaining an open line of communication between members and their guests, management and line employees.
Assisting in the training of newly hired employees.