Host/Hostess |Zen| FT

Omni Hotels & Resorts•ChampionsGate, FL

2d•Onsite

About The Position

The primary responsibility of this position is monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is responsible for answering the telephone, booking reservations, assist the Server’s and DRA’s, moving tables together to accommodate large parties and keeping the Host/Hostess stand and entrance clean and tidy. Greet every guest in a enthusiastic manor and warm farewell while inviting the guest back.

Requirements

Commitment to quality service, and food and beverage knowledge
Must have strong communication skills
Ability to work calmly and effectively under pressure
Must have problem solving abilities, be self-motivated and organized
Must be able to work under moderate supervision
Must have an unexpired tips certification
Maintains a clean and professional image at all times
Ability to understand and follow written and verbal instructions
Speaks to guests with enthusiasm at all times
Must be able to work flexible shifts and schedules, including weekends and holidays
Must be at least 18 years of age
Must be able to demonstrate competency as outlined in the training schedule
Excellent people skills and outgoing personality
Experience in a hospitality industry in similar position
Participate in a team oriented working environment
Must have knowledge of the floor plan and table numbers as outlined in training
TIPS Certification prior to hire

Responsibilities

Greet guests in a friendly and professional manner
Seat guests at appropriate tables as per the seating chart
Provide guests with menus
Organize and prepare reservations
Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests
Answers telephones with enthusiasm and in a professional manner at all times
Ensure restaurant is set to proper lighting upon opening
Communicate with all guests to ensure quality satisfaction with food and beverage service
Clean and reset tables as required
Communicate with management, kitchen staff, and serving staff to ensure effective customer flow
With assistance from the management team plan parties and special events
Performs additional responsibilities although not detailed, as requested by a manager
Follows daily checklists and side work. Set-ups, stocks and breakdown of service and dining room following procedures. Completes all assigned cleaning duties. Complies with direction and instruction from the management team.
Contributes to a professional workplace that maximizes employee moral, productivity and effectiveness. Works well with a diverse FOH and BOH staff
Attends staff meetings to receive information and direction