Host/Hostess

Bay Colony Golf Club•Pelican Bay, FL

About The Position

Bay Colony Golf Club is recognized as an Elite Club by the Distinguished Clubs of America, affirming our commitment to world-class service and hospitality. The Host/Hostess is the first point of contact for members and guests, setting the tone for a warm and inviting dining experience. This individual must be gracious, organized, and professional, ensuring a welcoming environment that reflects the Club's exceptional standards. Candidates must maintain open availability. Scheduling will align with operational requirements and may vary based on business demand.

Requirements

At least 1 year of customer service experience.
Excellent interpersonal and communication skills.
Team-oriented with a positive attitude.
Professional appearance and demeanor required
Computer Savy & usage of different online platforms
Tips & Serve Save
Must regularly lift and/or move up to 30 pounds; occasionally up to 50 pounds.
Long hours on feet required during season. Although Catering demands will require flexibility in working environments.

Responsibilities

Oversee reservation systems and maintain waitlists using digital platforms
Heavy lifting and setup/arrangement of furniture is necessary to support event execution and restaurant reservations
Direct seating flow to optimize guest comfort and server coverage
Keep the front entrance and host stand clean, organized, and guest-ready
Answer calls, assist with takeout orders (if applicable), and manage guest inquiries
Assist with computer-based tasks such as menu formatting, spreadsheet updates, and email communications
Print and prepare materials like menus, signage, and promotional flyers
Support F&B team with event logistics, menu distribution, inventory tagging, or setup as needed
Relay guest feedback and special requests to management efficiently
Collaborate with the broader team to ensure smooth day-to-day operations
When hostess/front-of-house duties are complete, assist with general operations and team support
Apply F&B acumen to anticipate service needs, communicate menu knowledgeably, and support the guest experience
Personalize guest experiences by remembering preferences, making thoughtful suggestions, and going the extra mile
Provide hands-on support to leadership and management teams with miscellaneous projects