Host/Hostess

ASM Global

27d•$22•Onsite

About The Position

The Host/Hostess is a key position in the front door staff and is imperative to driving business into The Central Park Boathouse. The Host/Hostess is responsible for coordinating and managing all reservations, dining room and banquet seating, guest assistance, guest needs, and the flow of guests in and out of the restaurant. Hospitality and communication skills are necessary and required. This position also includes OPEN TABLE, light administrative duties, and the use of reservation systems.

Requirements

Displays a pleasant and cheerful disposition.
Able to communicate professionally and effectively with both guests and staff.
Must maintain a high level of integrity.
Shows an eagerness and capacity to learn.
Can be relied upon to complete tasks.
Must possess the ability to communicate via written and oral communication with the culinary team and guests alike.
Strong attention to detail.
Able to demonstrate flexibility and quickly adapt to changes.
Ability to be self-motivated and work independently and work well as a team player.
Ability to work in a fast-paced environment.
All applicants must be at least 18 years of age.
Ability to interact with co-workers to ensure compliance with company service standards.
Must have basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
Ability to multitask in a fast-paced, team-oriented setting.
Must be able to read, speak, and write English to communicate with guests.

Responsibilities

Organize greeting, seating, and exiting of all guests using a professional demeanor.
Organize all reservations, banquets, and guests using the most effective guest and restaurant-conscious procedures.
Professionally and effectively communicate with guests to ensure guest satisfaction.
Organizes special requests, birthdays, specialty cakes, large parties, third-party pay form, repeat guests, celebrity guests, and banquets.
Maintain guest relationships to promote repeat business.
Implement quick and efficient decisions based on guest and/or restaurant needs.
Uses business savvy skills to maximize seating space and increase revenue based on seating all guests, walk-ins, and large parties.
Communication with bar, service, kitchen, and management staff.
Provide the highest quality service to guests at all times.
Awareness of all guests' needs, reservation needs, and restaurant needs at all times.
Understand all of the restaurant's main dining room and banquet seating configurations.
Utilizing OPEN TABLE to the best of its capacities.
Speak with guests to encourage feedback.
Knowledge of all food and beverage menus.
Practice safe work habits and complete company and venue safety and general compliance training.
Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
Adheres to the Legends Global and venue company policies.
Complete other duties as assigned by management.
Available to work non-traditional hours (Nights, Weekends, & Holidays