Host / Hostess - PR

Shakou Restaurants•Park Ridge, IL

About The Position

The Host/Hostess position is responsible for welcoming the guests upon arrival as well as greeting them when departing, always with a warm and attentive demeanor. A host/hostess is the first and last person a guest sees, so it’s always important to make them feel welcome!

Requirements

Report to work in a neat and clean uniform; maintain well-groomed hair and personal hygiene as established by company policy.
Basic reading and writing skills.
Must be able to determine wait time based on the company’s procedures.
Excellent interpersonal and customer service skills.
Excellent communication skills.
Multi-task oriented.
Strong organizational skills.
Must visually scan the restaurant for clean, unoccupied tables.
Comply and execute all safety and sanitation guidelines and procedures.
Ability to remain calm when dealing with unruly and argumentative patrons.
No previous host/hostess experience is necessary.
Depending on experience, could be required to shadow another host/hostess as training.
Must pass a written test regarding Shakou’s menu.

Responsibilities

Interact with guests in a friendly and efficient manner as they come in and leave
Ensure guests’ complete satisfaction by exceeding their expectations – this includes ensuring the table is clean and that utensils, napkins, and other needs have been provided.
Manage the reservation software, seating guests promptly and efficiently, and maintaining an organized seating chart.
Observe tables and keep track of clean, dirty, and occupied tables.
Take guest information for the waiting list and quote wait time to guests accurately when tables are not immediately available.
Greet and seat guests and present menus, or QR coasters.
Clean, organize, and stock menus at the host/hostess stand.
Answer phone calls, take reservations, and carry out orders, as well as provide information about the restaurant.
Fill to-go orders, if applicable.
Understand and follow the food allergy procedure and special orders/restrictions.
Verifies that the food is correct based upon what the customer ordered and to customers’ satisfaction, if incorrect or unsatisfied notify the manager on duty.
Maintain complete knowledge of the restaurant’s food and beverage preparation and menu, with the ability to answer customer questions.
Work as a team with all personnel to maintain an effective atmosphere and an efficient food and beverage service.
Other duties may be assigned as needed.
Encourage customers to join the Shakou rewards program if they are not currently signed up or remind customers who have the rewards program what benefits are available.
Promote a positive and collaborative employee culture designed to support customer needs.