Host/Hostess - Denny's #9229 - Gardena, CA

Denco Family-posted 4 days ago
$18 - $18/Yr
Full-time • Entry Level
Onsite • Gardena, CA
1,001-5,000 employees
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Denny's restaurant is seeking a Host/Hostess for the Gardena, CA location. This position will be reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns.

  • Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
  • Demonstrates a sense of urgency and meets service cycle timing standards
  • Seats guests at clean, dry tables utilizing proper seating rotation
  • Determines and provides for any special needs of guests
  • Maintains guest waiting list and adheres to proper seating order procedures
  • Describes promotions and suggestively sells while seating guests; takes initial beverage order
  • Attends to any other guest needs during the entire dining experience as warranted
  • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
  • Uses proper telephone etiquette
  • Enters and delivers “To Go” orders correctly
  • Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
  • Assists service personnel in providing beverage orders and refills and clearing and setting tables
  • Willingly assists other team members without being asked
  • Maintains proper supply of clean menus
  • Lifts and carries supplies and equipment up to 30 lbs.
  • Demonstrates knowledge of station and floor breakdowns
  • Possesses strong product and menu knowledge
  • Maintains foyer area of restaurant to be clean, organized and inviting to guests
  • Completes all required side-work, including deep cleaning assignments
  • Adheres to Denny’s Brand Standards and internal policies and procedures
  • Provides courteous service and is cordial to all team members and guests
  • Must have ability to communicate effectively in English, both orally and in writing
  • Must be able to pass all required tests and training requirements for the position
  • Must be able to work in a team environment
  • Meets Denny’s uniform and grooming standards and maintains them throughout the shift
  • Must be able to work flexible schedule, including holidays, nights and weekends
  • Must have excellent guest service skills
  • Must be dependable and able to learn basic tasks and follow instructions
  • Must place a value on diversity and shows respect for others
  • Medical, Dental, and Vision Benefits (full time employees)
  • Dependent Care
  • 401(k) With Employer Match
  • Short-term & Long-term Disability
  • EAP program
  • Perks at Work Employee Discount Program
  • Company-wide discount – over 40 company-affiliated restaurants!
  • Employee Referral Bonus – refer a friend and get paid!
  • Advancement – On-the-job skills training to prepare employees for upward mobility opportunities.
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