Host/Hostess

Performance Hospitality • Fort Lauderdale, FL

13d • $15 - $15

About The Position

The Host/Hostess is the guest’s first and last impression. You’ll greet warmly, manage reservations and waitlists, pace the floor, and coordinate with servers and bar to deliver smooth, timely seating and a polished dining experience.

Requirements

• 6+ months in a guest-facing role preferred (restaurant/hospitality a plus); will train friendly, reliable candidates.
• Confident, professional communicator with warm presence and service mindset.
• Comfortable with reservation and POS systems; solid phone/email etiquette.
• Organized, calm under pressure, and accurate with wait-time quotes and details.
• Flexible availability (nights/weekends/holidays); punctual and team-oriented.
• Food Handler and responsible alcohol certifications preferred (or within 30 days).
• Stand/walk for entire shift; frequent reaching, bending, and light carrying.
• Lift/push/pull up to 20–25 lbs (menus, stanchions, highchairs).
• Work in a fast-paced environment with occasional outdoor greeting in varying weather.

Responsibilities

• Greeting & Seating: Welcome guests with genuine hospitality; confirm reservations; manage walk-ins; accommodate special needs/ADA seating; escort guests to tables with menus and introductions.
• Reservations & Waitlist: Use reservation platform (e.g., OpenTable/Resy/SevenRooms) to book, quote accurate wait times, send confirmations, and manage no-shows/cancellations.
• Floor Management: Maintain host chart and rotation; pace sections to support ticket times and service quality; communicate seatings, large parties, and VIPs to the team.
• Guest Service & Recovery: Anticipate needs, answer questions, handle complaints with empathy, and escalate as needed; coordinate special occasions and dietary/allergy notes with servers.
• Phones & Communication: Answer calls/emails professionally; provide hours, directions, menu info, and event details; take to-go or large-party inquiries per SOP.
• Lobby & Ambiance: Keep entry, host stand, and restrooms tidy; monitor music/lighting and crowd flow; manage coat check where applicable.
• Support Tasks: Prepare and stock menus and collateral; assist with table resets, water/coffee service, and expo/runner support during peaks.
• Policies & Compliance: Follow responsible alcohol, food-safety, allergy, and privacy standards; uphold accessibility, PCI (if taking payments), and company policies.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees