Host/Hostess (Part Time), Breakfast Buffet at Water's Edge - Hilton Waikoloa Village

Hilton Worldwide•Waikoloa, HI

55d•$21 - $21•Onsite

About The Position

The Hilton Waikoloa Village located on the stunning scenic Kohala Coast is where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, you will find our Aloha Spirit throughout every corner of our property. The team is currently seeking a Host to join our amazing breakfast staff where we know that you'll love being a part of Hilton that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list! A Restaurant Host/Hostess is responsible for greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. Big Island Breakfast Host/Hostess will be responsible for answering guests' calls and taking food orders accurately and in a helpful, friendly and courteous manner. This position is also responsible for entering orders into a computerized system and settles checks. A Restaurant Host/Hostess is responsible for greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. Dona & Toni's Host/Hostess will be responsible for answering guests' calls and taking food orders accurately and in a helpful, friendly and courteous manner. This position is also responsible for entering orders into a computerized system and settles checks. Specifically, you would be responsible for performing the following tasks to the highest standards: Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management. Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff. Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos. Receive, record and make any necessary arrangements for reservations and special functions in the restaurant. Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins. Mornings, Weekends and Holidays Required

Requirements

Restaurant greeter experience preferred.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
Ability to remember, recite and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Responsibilities

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management.
Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff.
Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.