Host/Hostess

Acme Marina Management LLC • Coinjock, NC

31d

About The Position

The Host or Hostess makes sure that their guests feel welcomed, cared for, and valued. They create
a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts or
Hostesses typically provide menus, take names for reservations and answer the phone.

Requirements

• High school diploma or equivalent - hospitality certification is a plus
• Previous work experience as a Host/Hostess or a Server
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations using a tablet and TOAST tables
• Demonstrable customer-service skills
• Ability to exercise good judgment in evaluation situations and making decisions.
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Adaptable to working in a fast-paced environment
• Excellent physical condition and stamina
• Must have command of the English language

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Server’s name
• Greet customers upon their arrival
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers’ queries
• Assist wait staff as needed
• Ensure compliance with safety, regulatory and sanitation policies
• Performs other duties as assigned or required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED