Host/Hostess

Shamin Hotels Master•Portsmouth, VA

19d

About The Position

Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us! Position Overview : The Greeter is responsible for providing a warm and welcoming atmosphere to guests and visitors upon their arrival at a business establishment or event. They serve as the initial point of contact, offering assistance, information, and guidance as needed to enhance the customer experience.

Requirements

Friendly and outgoing personality with excellent interpersonal skills.
Strong communication abilities, both verbal and non-verbal.
Customer service-oriented mindset with a focus on guest satisfaction.
Ability to remain calm and composed in fast-paced or high-pressure situations.
Basic knowledge of the establishment's services, amenities, and layout.
Professional appearance and demeanor.
Flexibility to work varying shifts, including evenings, weekends, and holidays.

Responsibilities

Welcome Guests: Greet guests and visitors with a friendly and welcoming demeanor as they enter the establishment. Offer a warm smile and verbal greeting to create a positive first impression. Provide directions or assistance to guests to help them navigate the premises.
Provide Information: Offer information about the services, amenities, and facilities available at the establishment. Answer questions from guests regarding hours of operation, location of specific areas, and other inquiries. Direct guests to appropriate staff members or departments for further assistance.
Manage Waiting Areas: Maintain order and organization in waiting areas, ensuring guests are seated or attended to promptly. Manage guest reservations, waiting lists, and seating arrangements as necessary. Communicate estimated wait times and update guests on their status as needed.
Assist with Special Requests: Accommodate special requests or preferences from guests, such as seating preferences or accessibility needs. Relay special requests to relevant staff members or departments to ensure they are fulfilled promptly.
Handle Customer Concerns: Listen attentively to guest feedback, concerns, or complaints, and address them courteously and professionally. Notify management or appropriate personnel of any issues that require further attention or resolution.
Maintain Cleanliness and Appearance: Ensure that waiting areas, entrance ways, and other public spaces are clean, tidy, and presentable. Monitor and restock supplies such as brochures, menus, or informational materials as needed. Maintain a professional appearance and adhere to dress code policies.
Promote Customer Satisfaction: Strive to exceed guest expectations by providing exceptional service and attention to detail. Foster a positive and welcoming atmosphere that encourages guests to return in the future. Seek opportunities to enhance the customer experience and contribute to overall customer satisfaction.

Benefits

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!
Endless Opportunities ! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition.

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