Host/Hostess

FAM HOLDINGS LLCLittle Rock, AR

About The Position

Overview: We are seeking a friendly and outgoing individual to join our team as a Host/Hostess. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere.

Requirements

  • Previous experience in a hospitality or customer service role preferred
  • Familiarity with Tabit POS or similar restaurant POS systems is a plus
  • Excellent communication and interpersonal skills
  • Strong organizational abilities and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Professional demeanor and positive attitude
  • Knowledge of phone etiquette and ability to handle high call volumes

Responsibilities

  • Greet guests with a warm and friendly smile upon arrival
  • Escort guests to their tables and provide menus
  • Assist in coordinating seating arrangements to ensure efficient table turnover
  • Answer phone calls and assist with reservations or inquiries
  • Maintain cleanliness and organization of the host/host station
  • Collaborate with servers and kitchen staff to ensure smooth dining experience for guests
  • Handle guest concerns or complaints with professionalism and escalate when necessary
  • Assist with other duties as assigned
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