Host/Hostess Good Friends

Resorts World Catskills • Village of Monticello, NY

11d

About The Position

The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner and ensuring equal distribution of guests among servers. The Host/Hostess also ensures that guest experience and the environment is positive.

Requirements

• Strong interpersonal and communication skills required
• Strong organizational skills and attention to detail required
• Exhibit teamwork
• Ability to work in a fast-paced environment
• Ability to multi-task
• Must be 18 years or older
• High school diploma or G.E.D preferred
• Experience in customer service or hospitality preferred
• Previous experience in gourmet or fine-dining preferred
• Must have a NYS Food Handlers Permit

Responsibilities

• Greets and seats customers.
• Supplies guests with information on services available on property.
• Answers phone calls and directs them appropriately.
• Accurately makes and cancels reservations.
• Effectively maintains wait and quote times.
• Takes orders over the phone, ensures all items are in a bag and ready for the guests.
• May handle cash transactions at the host stand.
• Accommodates any special needs of guests, i.e., boosters, highchairs, etc.
• Performs other tasks as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees