JG Host/Hostess

Keswick Hall and Club•Charlottesville, VA

About The Position

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries. This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center. The Host is responsible for greeting and seating guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

Requirements

Knowledgeable about the Hotel and its outlets as well as general information about the entire property and the local area.
Proficient reading, writing and oral proficiency in the English language.
Strong attention to detail.
Solid communication skills.
Strong customer service skills.
Strong commitment to service
Ability to work a variety of shifts as will involve days, evenings, weekends and holidays.
Strong interpersonal and team player skills.
Ability to organize and prioritize.
Minimum of a high school diploma (or equivalent) and 0-2 years of food and beverage experience. However, a combination of experience and/or education will be taken into consideration.

Responsibilities

Sincerely greet and interact with guests.
Create a warm, friendly, relaxed atmosphere for the enjoyment of our guests.
Assign tables and write server checks before service starts and be able to seat tables in a way that makes for a smooth service.
Be equally gracious with staff and guests.
Maintain a clean, neat, professional appearance always in accordance with established dress codes.
Effectively handle complaints and communicate them through the proper channels.
Work with a "sense of urgency" including flipping tables and assisting servers.
Maintain the facility and services at the highest quality level for the enjoyment of the guests.
Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server.
Work harmoniously and professionally with co-workers and supervisors.
Perform other duties as assigned.