Host/Hostess
About The Position
Host/Hostess play a very important role as they are the first touch point and responsible for creating a great firsts impression. A friendly, accommodating demeanor, as well as an ability to multitask, are essential for success in this position. Essential Functions Greet the guests upon arrival Manager service rotation and Yelp Table Management System Answer the phone following the right telephone etiquette Seat guests Available to work a variety of hours, days and shifts, including weekends Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction Ability to multitask calmly and effectively in a busy, stressful environment Work in a confined, crowded space of variable noise and temperature levels Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces Key Responsibilities and Duties Ensure the overall guest experience exceeds expectations and anticipate guests’ needs Greet guests with a warm, sincere smile Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy Ability to recognize an intoxicated guest, refuse to over serve guests and seek out management with any concerns about a guest that appears intoxicated Understand and respond knowledgeably to questions about the restaurant and menu Comply with all safety and sanitation guidelines and procedures Successfully complete alcohol awareness training Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook Get along well with others and be a team player Other duties will be assigned as needed
Requirements
- Available to work a variety of hours, days and shifts, including weekends
- Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
- Ability to multitask calmly and effectively in a busy, stressful environment
- Work in a confined, crowded space of variable noise and temperature levels
- Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Responsibilities
- Greet the guests upon arrival
- Manager service rotation and Yelp Table Management System
- Answer the phone following the right telephone etiquette
- Seat guests
- Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
- Greet guests with a warm, sincere smile
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Ability to recognize an intoxicated guest, refuse to over serve guests and seek out management with any concerns about a guest that appears intoxicated
- Understand and respond knowledgeably to questions about the restaurant and menu
- Comply with all safety and sanitation guidelines and procedures
- Successfully complete alcohol awareness training
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- Get along well with others and be a team player
- Other duties will be assigned as needed
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
